SMS Text Messaging Program

Thermal Touch HVAC operates an SMS text messaging program to communicate with customers about their service requests, appointments, and account activity. This section describes how we handle information related to that program.

Information We Collect Through Our SMS Program

When you opt in to receive SMS messages from us, we collect: your mobile phone number, the consent you provided (verbal opt-in during a phone call with our virtual receptionist, written opt-in during booking, or a START keyword reply), the date and time of your opt-in, and records of messages we send to you and any responses you send back.

How We Use This Information

We use the information collected through our SMS program only to: send you appointment confirmations, arrival windows, and technician-en-route notifications; send you service reminders and follow-up messages related to work we have performed for you; respond to your questions or requests you send to us via SMS; and maintain records required for compliance with SMS regulations and mobile carrier requirements.

Mobile Information Sharing

We do not share, sell, rent, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile opt-in information is used solely by Thermal Touch HVAC to deliver the transactional service messages you have requested. This restriction applies to all SMS opt-in data, including your phone number and any consent records associated with it.

We may share mobile information with the following service providers that help us operate our messaging program, subject to strict contractual limits that prohibit them from using the information for their own marketing purposes: our messaging platform provider (Twilio Inc.), which delivers the SMS messages on our behalf; our customer relationship management platform (Housecall Pro), which stores your customer record and message history; and our virtual receptionist provider, which handles inbound calls and captures verbal opt-in consent.

Message Frequency and Rates

Message frequency varies based on your service activity — most customers receive between 1 and 5 messages per service call, up to approximately 10 messages per month. Message and data rates may apply. Your mobile carrier may charge you for sending or receiving text messages. Thermal Touch HVAC is not responsible for any carrier charges you incur.

Your SMS Opt-Out Rights

You can opt out of our SMS program at any time by replying STOP (or any of: STOPALL, UNSUBSCRIBE, END, QUIT, CANCEL) to any message we send you. After you opt out, we will send one final confirmation message and no further SMS messages will be sent to you. You can opt back in at any time by replying START to (848) 294-1555.

For questions about our SMS program, reply HELP to any message we send you, call us at (848) 294-1555, or email info@thermaltouch.com. For additional details about our SMS program, please see our SMS Terms of Service at thermaltouch.com/sms-terms.