Frequently Asked

Questions we hear a lot.

Pricing, service areas, warranty, scheduling, and more. If your question isn't here, just call us — real people answer 7 days a week.

Pricing & diagnostic fee

$125 total to your door — $50 diagnostic + $75 dispatch. This fee is waived if you approve the repair on the same visit. Return visits are $75. Parts over a certain amount require a 20% deposit.

No. Same rate every day of the week, 8am–7pm.

Not on repairs — we charge the diagnostic + dispatch fee to actually diagnose the problem, which is different from a free "walk-through and eyeball it" estimate. A real diagnostic means measurements, testing, and an honest answer. If you approve the repair, the diagnostic + dispatch fee is waived.

Cash, all major credit cards (Visa, Mastercard, AmEx, Discover), Apple Pay, and Zelle. We can also send invoices for electronic payment.

Service area & scheduling

Monmouth, Ocean, Middlesex, Mercer, and Burlington counties — five counties across New Jersey. See our service areas page for the full list of towns.

Same day when we have the slot, next day when we don't. For heat-out or AC-out emergencies in extreme weather, we prioritize. Real people answer the phone 7 days a week — call us and we'll give you a straight answer on availability.

Weekday windows: 5–9pm or 6–10pm. Weekend windows: 8–12, 12–4, or 4–8pm. We book 2-hour arrival windows and text you when the tech is on the way.

Warranty & guarantees

Yes — every repair is backed by a 1-year workmanship warranty. If it fails because of something we did, we come back and fix it, no charge. Manufacturer part warranties are handled separately by the part manufacturer.

Fully insured (general liability and workers' comp). NATE-certified and EPA 608 certified. Business is registered in New Jersey and in good standing.

Service plans & maintenance

Yes — six plans covering residential and commercial heating, cooling, water heaters, and combi boilers. From $200/year. Every plan includes one annual visit, 10% off repairs, and priority scheduling. See Service Plans.

Depends on the plan, but generally: full combustion or refrigeration diagnostic, safety and control checks, filter inspection, coil condition check, electrical readings, and a written service report. Plan pages have full lists.

Equipment & repairs

All major brands. Furnaces and boilers: Carrier, Trane, Lennox, Rheem, Bryant, Goodman, Amana, Peerless, Burnham, Weil-McLain, Buderus, Utica. Combi: Navien, Rinnai, Bosch, Weil-McLain, Viessmann. AC and heat pumps: same major brands plus Mitsubishi, Daikin, Fujitsu, LG, Gree for mini-splits. If it's installed in a NJ home, we've probably worked on it.

Currently, our focus is repair, service, and annual maintenance — that's what we're doing best. Full equipment installations are on the roadmap for a future phase.

We supply it. We stock Nest, Ecobee, and Honeywell — give us a call and we'll recommend the right unit for your system, order it, and bring it to the install. See our Smart Thermostats page.

We dispatch same-day for urgent situations (no heat in freezing weather, no AC in extreme heat, water leaks) whenever we have crew availability. We're open 8am–7pm every day of the week. After hours, your call is still captured — no voicemail black hole — and we follow up first thing in the morning. If it's a true safety emergency (gas smell, active flooding), call 911 or your utility first.

Booking & communication

Three ways: call (732) 558-5969, text the same number, or fill out our booking form. Cassandra confirms all appointments — usually within the hour during business hours.

Yes, if you opt in to appointment text updates. Standard message and data rates may apply.

You can ask — and we do our best to accommodate. Sometimes routing means it's a different tech, but every one of our technicians works to the same standards.

Question not covered?

Cassandra and the team answer 7 days a week, 8am–7pm.

Call (732) 558-5969