5.0 stars on Google.
Our reviews are earned one honest diagnostic at a time. Read what our customers across New Jersey have to say — and leave your own after your next visit.
What customers are saying
A few recent five-star reviews, pulled straight from our Google Business Profile. The full list — verified and unedited by us — lives on Google.
"Our HVAC stopped working the day before we had a large gathering planned at home. I called around 2 pm and Cassandra was able to fit us in for a same-day appointment. Joe was here before 6 pm and got us up and running within an hour. The cooling has been extremely efficient since — we're moving to them as our preferred vendor for all maintenance and repairs."
"Joe and his team were exceptional. They responded quickly, gave a brief diagnosis based on my description, and I booked same day. They arrived on time, incredibly knowledgeable and friendly. I won't have to shop around anymore — I'll always book with Thermal Touch for my HVAC needs."
"Was able to fit us in only a day after contacting them. Joe came on a Sunday of a holiday weekend, efficiently found several issues, had the parts on his truck, installed them and when he was done the system was running perfectly. If you want a repair, rather than a sales pitch for a new unit, Thermal should be your choice."
"I would recommend Thermal Touch to EVERYONE. Joe was the BEST — gave reasonable, understandable advice and solutions to our refrigerant issues. He gave us options and fixed our system while keeping me updated through the whole process in a way that was easily digestible. I'd give them 6 stars if I could."
"Joe was a pleasure to work with — extremely professional, polite, and explains things in great detail. Prices are fair. He fixed an issue with my attic unit — specifically a condensate pump that another company had failed to install correctly — and cleaned out my condenser for no additional cost. All around great service."
"My HVAC motor went down. I contacted several contractors, and Thermal Touch's customer service was one of the reasons I chose them. They found the issue, ordered the part, and it arrived in one day. Joe arrived on time and educated me on the system. Upon completion, he stood behind to confirm the job was complete. Thermal Touch will be my first call."
"Husband and wife team. Joe was so good — like a friend coming over and checking out your HVAC system. He answered all our questions, made recommendations and fixed our problem. The price was more than fair. Definitely recommend them."
"Thank GOD for Joe. Our heating shut down 2 days before Christmas and he made time to help get it up and running. We are so grateful. Such a lovely business — would recommend."
Leave us a review
If we've done work for you and you're willing to share your experience, we'd be grateful. Honest reviews — good or constructive — help us get better and help other homeowners in NJ decide whether we're the right fit for them.
How we earn them
We do three things consistently that show up in almost every review:
- Show up when we said we would — or call ahead if the schedule shifts
- Diagnose the real problem — with measurements, not guesswork
- Explain what we found in plain English — and give you the honest repair-vs-replace answer
That's it. No gimmicks, no upsell theater, no scare tactics. Just competent work delivered honestly.
Ready to experience it?
Cassandra and the team answer 7 days a week, 8am–7pm.